Shipping policy
Shipping Policy
Acuity Coffee products are prepared and fulfilled through our U.S. roasting partner. Coffee is roasted to order, and product labels are printed as orders are processed.
Processing Time
Most orders are prepared for shipment within 2–5 business days.
Processing time is separate from shipping/transit time. Because our coffee is roasted to order, orders are not typically available for immediate shipment.
Shipping & Transit Time
After an order ships, delivery generally takes 1–5 business days, depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
Orders may be shipped through USPS, UPS, or FedEx.
Expedited Shipping
Expedited shipping is not currently available.
Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update after a shipping label is created.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact Acuity Coffee as soon as possible. Because orders may enter fulfillment quickly, we cannot guarantee that an address can be changed after an order has been submitted.
Additional shipping or replacement costs resulting from an incorrect address provided by the customer may be the customer's responsibility.
Lost Packages
If tracking indicates that your package has not been delivered and appears to have been lost while in transit, please contact Acuity Coffee so the shipment can be reviewed.
Packages Marked Delivered
Once a shipping carrier confirms a package as Delivered, responsibility for the package transfers to the recipient.
If tracking shows Delivered but you cannot locate your package, please:
- Check porches, entrances, garages, mailboxes, and other possible delivery locations.
- Check with household members, neighbors, building staff, or others who may have accepted the package.
- Allow up to 24 hours in case the carrier's delivery scan occurred before final placement.
- Contact the shipping carrier or your local post office for additional delivery information.
Acuity Coffee cannot guarantee a refund or replacement for packages that have been confirmed as delivered by the carrier and are subsequently lost or stolen.
We recommend using a secure delivery location whenever possible.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact Acuity Coffee as soon as possible.
Include your order number, a description of the issue, and photographs of the product and packaging when applicable so we can review the problem.
Please do not return coffee or other consumable products unless specifically instructed to do so.
International Shipping
Acuity Coffee is currently focused on serving customers within the United States. International shipping availability may be limited and can involve substantially longer delivery times and higher shipping costs.
Questions About Your Shipment
If you have questions or concerns regarding an order or shipment, please contact us through the Contact page and include your order number whenever possible.